Assistant Manager Operations

Job description

Responsibilities Job Responsibilities Operational Compliance Management: Manage end-to-end SCA operations in alignment with company policies, regulatory requirements, and industry standards. Ensure strict adherence to state and federal regulations, internal controls, and audit requirements. Apply strong business, operational, and regulatory knowledge to make accurate, timely, and well-reasoned decisions. Always maintain audit readiness of the unit and proactively mitigate operational risks. Support new process migrations and ensure seamless operational integration. Collaborator Business Partnership: Manage collaborator expectations and deliver operational support to PGS in line with service commitments. Align team efforts with organizational strategy and collaborator business requirements. Drive volumes, SLA achievement, and customer satisfaction metrics. Advance unresolved issues appropriately and collaborate with leadership to drive resolution. Build and maintain strong cross-functional relationships to enhance collaboration and delivery. People Leadership Performance Management: Communicate business strategy, organizational goals, priorities, and deadlines clearly to the team. Provide team members with a clear vision of business objectives and performance expectations. Motivate, coach, and assess team performance to ensure high engagement and productivity. Create and monitor action plans for underperformance and provide regular performance status updates to management. Promote a culture of trust, open communication, accountability, and collaboration. Acknowledge and honor individual and group accomplishments and outstanding…