Senior Support Engineer - Dublin
OpenAI · Dublin, Ireland · User Operations
About this role
OpenAI is hiring a senior-level Support Engineer in the services function based in Dublin, Ireland (hybrid). The posting calls out experience with Incident Response, Python, Distributed Systems, API Development.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Dublin, Ireland
- Work mode
- Hybrid
- Department
- User Operations
- Posted
- Jan 22, 2025
More roles at OpenAI
Job description
from OpenAI careersAbout the Team
The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.
About the Role
We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.