IT CMDB / CSDM Process Owner

Job description

As the IT CMDB & CSDM Process Owner, you are the global owner and authority for configuration and service data at NXP. You define the strategy, standards, and governance that ensure the CMDB is a trusted, auditable, and automation-ready source of truth across the enterprise.

Your work directly enables cybersecurity, compliance (SOX), service reliability, automation, and data-driven decision-making. You act as the bridge between architecture, security, service ownership, and platform teams to drive consistent adoption of the ServiceNow Common Service Data Model (CSDM) at scale.

Key Responsibilities

Strategy & Global Ownership

• Own the enterprise CMDB & CSDM vision, roadmap, and operating model across NXP.
• Define standards for CI classes, relationships, service models, and data ownership.
• Act as the final authority for CMDB/CSDM design decisions and deviations.
• Align CMDB strategy with cybersecurity, enterprise architecture, ITSM, and automation initiatives.

Governance & Data Quality

• Establish and operate CMDB governance with domain owners, service owners, architects, and security teams.
• Ensure the CMDB is a trusted source of truth through measurable data quality KPIs (completeness, correctness, compliance).
• Drive certification, attestation, reconciliation, and lifecycle management of configuration data.
• Detect and prevent unauthorized or non-compliant CI changes.

Platform Enablement & Automation

• Lead CSDM implementation and adoption, including service modeling and stakeholder onboarding.
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