Manager, Production Services, Animation Series

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

## The Opportunity

Vine Studios is Netflix's LA-based Series Animation production facility, offering collaborative review spaces, premium offline edit bays, a scratch room, and a screening room. Our Production Services team acts as the primary point of contact for engineering and technical operational support for productions at Vine Studios, helping shows navigate production and post production challenges from development through delivery, and partnering with our broader engineering teams to resolve issues that require deeper technical expertise. As the team grows, we're looking for a manager to lead its day-to-day operations and ensure productions get consistent, high-quality support.

## The Role

The Production Services Manager leads the day-to-day operations of the Production Services team at Vine Studios, managing a team of support engineers. This role owns the relationships with production executives, producers, and post production managers across active shows, and is responsible for how the team triages, escalates, and resolves support requests. It also requires a strong working partnership with Media Systems and Production Engineering teams to refine and evolve the engineering and technology support structure at Vine Studios. The ideal candidate brings a strong post production and production support background, is comfortable operating in high-pressure environments, and can bridge technical and creative conversations with ease.

## Responsibilities:

* Responsible for technical infrastructure and operations across specialty rooms and Editorial for Netflix Series Animation at Vine Studios, including on-site preventative maintenance and calibration to ensure optimum performance

* Leads day-to-day operations of the production services team, managing and prioritizing workload and projects — triaging incoming issues, assessing urgency against production context, and escalating appropriately

* Establishes and refines operational procedures for how the team triages, escalates, and resolves support requests — ensuring consistency and predictability

* Identifies recurring support patterns; drives root cause analysis and implements systemic fixes to reduce repeat incidents and improve team efficiency

* Builds a cross-training program so the team can support one another during periods of heavy workload and time off

* Owns relationships with production managers, producers, and post production managers across active shows, maintaining regular proactive touch points to stay ahead of issues

* Manages facility projects at Vine Studios including specialty room refreshes, edit bay upgrades, and infrastructure improvements in coordination with Media Systems and Production Engineering teams

* Partners with engineering stakeholder teams to evolve tools, platforms, and workflows that meet the future needs of production workflows and pipelines

* Partners with the in-house VFX Manager to implement color workflow guidance for productions and creative artists working remotely and at Vine Studios

* Supports the creative infrastructure and pipeline, evaluating software needs and discussing solutions with production stakeholders

* Works closely with internal tech support teams that handle initial production support, escalating issues to Production Services when necessary

* Provides real-world perspective, setting the context, parameters, and business requirements, for Media Systems and Production Engineering partners to deliver Tier 2 & 3 levels of support

* Manages screening room scheduling and usage across productions; ensures the team maintains operational readiness for screening and review room support

* Develops and delivers guidance for productions on how to engage with the team — what support is available, how to escalate, and what to expect

## Qualifications:

* 10+ years of experience in production or post engineering and/or production technology at a post production facility or studio

* Strong people manager with demonstrated ability to lead and drive initiatives, develop strategy, and hold the team accountable

* Experience leading, mentoring, and training direct reports and partners

* Post production and production support background with deep knowledge of production and post-production workflows — including non-linear editing, color science, VFX, and audio mastering

* Knowledge of the technical and artistic fundamentals of animation and VFX, including 2D and CG pipelines

* Strong relationships and hands-on knowledge of key industry manufacturers, their tools, and software, such as Avid, Adobe Premiere, Foundry, and SyncSketch

* Understanding of networking (switched IP protocols, DNS, ports), network storage, and workstation architectures and how they relate to and optimize production and post-production workflows and media management

* Experience across Windows, Mac, and Linux operating systems and workstation hardware (GPUs, memory, etc.), along with the Google Tool Suite

* Collaborative relationship builder who bridges technical and creative gaps in conversations, brings cross-functional teams together, and breaks down silos

* Calm and decisive under pressure or in ambiguous situations — thinks on your feet and owns problems through to resolution

* Stays current on emerging production and post production technologies; flags relevant developments to leadership

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $197,000.00 - $340,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.