SOC Analyst

Job description

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.

• Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
• Conduct investigations using advanced tools and techniques to identify root causes of issues.
• Perform detailed incident triage, analysis, and support for escalated events.
• Support non-emergency calls into MDR Support Operations in real-time with customers.
• Act as a key technical escalation point for Support Analysts handling advanced issues.
This is an excerpt. Read the full job description on N-able careers →