Support Escalation Manager
Microsoft · Finland, Multiple Locations, Multiple Locations · Support Escalation Management
About this role
Microsoft is hiring a manager-level Support Engineer in the services function based in Finland, Multiple Locations, Multiple Locations. The posting calls out experience with Azure, HTML/CSS.
- Role
- Support Engineer
- Function
- services
- Level
- manager
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Finland, Multiple Locations, Multiple Locations
- Department
- Support Escalation Management
- Posted
- May 18, 2026
More roles at Microsoft
Job description
from Microsoft careersWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.