Group Manager - Services Customer Operations Manager
Microsoft · San José, Costa Rica · Business Program Management
About this role
Microsoft is hiring a manager-level Operations Manager based in San José, Costa Rica. The posting calls out experience with Agile.
- Role
- Operations Manager
- Function
- operations
- Level
- manager
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San José, Costa Rica
- Department
- Business Program Management
- Posted
- May 15, 2026
More roles at Microsoft
Job description
from Microsoft careersIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovation that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
Field & Scale Operations, within Microsoft Business Operations, provides operations support for Microsoft Services Customers and Sellers to accelerate seller productivity across the Services business. We are accountable for designing and executing deal management services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance - all while providing an exceptional customer experience. We are looking for team members to join our team to focus on delivering exceptional experience.
The Group Manager: Services – Customer Operation Manager role offers a chance to thrive in a leadership position within a high-performing organization. With numerous opportunities to drive transformation across a global footprint and engage multiple cross-organizational stakeholders, it is ideal for a dynamic leader who delivers results through teams and leads with empathy.