Senior Customer Success Account Manager
Microsoft · Sydney, Australia · Customer Success Account Mgmt
About this role
Microsoft is hiring a senior-level Customer Success Manager in the sales function based in Sydney, Australia. The posting calls out experience with ITIL, Cloud Computing.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sydney, Australia
- Department
- Customer Success Account Mgmt
- Posted
- May 18, 2026
More roles at Microsoft
Job description
from Microsoft careersWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Manager, you will be the trusted advisor and orchestration lead for top strategic customers’ post‑sales journey. You own the customer success plan, align Microsoft resources to customer priorities, and drive adoption and value realization across Microsoft Cloud solutions. This role allows you to deepen your business acumen, expand your technical and industry expertise, deepen your delivery management skills and build strong executive relationships while influencing long‑term customer success and growth.
Are you the tech-savvy cloud loving person that has Cloud and IT Service Management blood running in your veins? Do you want to be that key person that helps our strategic customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?