Senior Consultant, AI Business Solutions

Job description

Microsoft Industry Solutions Delivery (ISD) is a global organization of industry and security experts, engineers, data scientists, architects, consultants, and delivery specialists. We partner with strategic customers to deliver industry-specific solutions and measurable outcomes powered by Microsoft Cloud and AI.

The AI Business Solutions team within ISD helps customers maximize value from Dynamics 365, M365 , Copilots and the Microsoft Cloud by co-engineering GenAI and agentic solutions that accelerate adoption, automate workflows, and unlock new business capabilities. We work in rapid, iterative delivery cycles to move from ambiguous problem → working prototype → production-ready solution.

Our organization drives customer value across digital and AI transformation through repeatable and customized solutions. We build with a growth mindset and an inclusive culture, and we deliver responsible AI solutions designed for security, compliance, and operational readiness

This role goes beyond traditional consulting. FDEs operate at the intersection of engineering, architecture, and customer delivery, working in fast‑paced, iterative cycles to translate ambiguous requirements into working software, integrate with real customer environments, and own outcomes through deployment and stabilization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond and we apply these values when delivering AI solutions that customers can trust.

Required Qualifications (RQs)

• Bachelor’s degree in computer science, Engineering, or related field AND demonstrated experience delivering production software solutions (or equivalent experience).
• 10+ years’ experience delivering enterprise-scale solutions on Microsoft platforms (Dynamics 365 / M365 Copilot/ Power Platform / Azure), including integration, security, and deployment in customer environments.

Preferred Qualifications (PQs)

• Proven experience delivering hands‑on, production-grade solutions across the full delivery lifecycle, including requirement ambiguity, development, deployment, and post‑go‑live stabilization.
• Proven delivery of Dynamics 365 CE/Power Platform solutions, M365 Copilot Solutions, plus experience building AI-infused workflows (recommendations, summarization, case routing, contact center assist, sales/service copilots) with production-grade engineering practices.
• Experience building or extending solutions involving Copilots, AI‑assisted workflows, or intelligent automation is a strong plus.
• Certifications and/or experience in Azure Solutions, Dynamics 365, M365 Copilot and Power Platform; exposure to Azure AI services and GenAI solution patterns is a strong plus.
• Agile delivery, DevOps, CI/CD, and operational readiness (observability, incident response) strongly preferred—especially for AI systems.
• Desirable experience includes Azure solution development, Contact Center solutions, Copilot Studio, and building GenAI/agentic experiences (tool-use orchestration, retrieval grounding, evaluation/quality loops, safety/guardrails).
• Excellent communication: explain AI behaviors, risks, and tradeoffs to technical and non-technical stakeholders; drive alignment from ambiguity to execution.
• Trusted customer-facing engineering presence: collaborate deeply, pair-build with customer teams, and transfer knowledge to ensure long-term maintainability.
• Proactively identify and mitigate risks, including AI-specific failure modes (grounding gaps, unsafe outputs, data leakage) and enterprise constraints (security, privacy, compliance).
• IC role: influence without authority through strong engineering judgment, structured problem-solving, and crisp stakeholder communication.

Comfort working across time zones and blended onsite/offshore models; thrives in fast-moving, customer-embedded delivery

Success in this role includes:

• Delivers working GenAI/agentic solutions from prototype to production with measurable customer impact.
• Implements guardrails and evaluation to ensure reliability, groundedness, safety, and cost/performance targets.
• Leaves behind reusable assets, documentation, and enabled customer teams (no dependency).

#GCID

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.