mid services Support Engineer ic · Posted May 12, 2026

About this role

Microsoft is hiring a mid-level Support Engineer in the services function based in Bucharest, Romania. The posting calls out experience with Python, AWS, Azure, Kubernetes.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Bucharest, Romania
Department
Technical Support Advisory
Posted
May 12, 2026
AI Summary
Mid-level support engineer providing technical expertise and mentoring to frontline support staff. Drives engineer readiness through skills-gap analysis, performs case reviews, ensures process compliance, and creates troubleshooting content. Focuses on case resolution, team development, and volume deflection initiatives.

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Job description

from Microsoft careers
Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

This is an excerpt. Read the full job description on Microsoft careers →
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