senior services Customer Experience Specialist ic · Posted May 13, 2026

About this role

Micron is hiring a senior-level Customer Experience Specialist in the services function based in Taoyuan, Taiwan.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Taoyuan, Taiwan
Posted
May 13, 2026

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Job description

from Micron careers

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Mission Statement

Own end‑to‑end execution and critical trade‑off decisions for new fab development, NPI enablement, and construction‑to‑manufacturing integration, ensuring schedule alignment, risk mitigation, and enterprise‑level readiness across facilities, tools, and operations.

Core Responsibilities

Fab operations, site expansion, and product ramp-up rollout

  • Coordinate multi-site new fab, expansion, and NPI programs from initial planning through manufacturing readiness and ramp.
  • Drive focused execution across the full lifecycle, ensuring readiness is built in—not recovered late.

Integration across multiple functions

Drive alignment across different functions, such as Facilities, Construction, IE, AMHS, ME, Quality, WH, IT and also collaborated with Supply Chain, Finance to ensure Process & Equipment operate efficiently.

Act as the single‑threaded owner for construction ↔ manufacturing readiness integration, ensuring end‑to‑end alignment from facility build‑out through manufacturing ramp readiness.

Schedule, Risk, and Trade‑off Ownership

Own and coordinate integrated master schedules, key achievements, and critical paths across construction execution and manufacturing readiness; proactively identify, quantify, and drive mitigation for risks impacting schedule, readiness, cost, and capacity; and lead readiness gate definition, interim solution evaluation, sequencing trade-off decisions, and go/no-go recommendations to ensure successful delivery.

Leadership Representation

Build and drive alignment across functions on scope, schedule, and readiness trade-offs to avoid late-stage surprises. Represent the PMO and execution reality in leadership forums and executive reviews. Communicate clear decision options with concise recommendations.

People Management

Lead the team, including engineers & program managers for Fab and NPI scope. Set clear priorities and goals aligned to critical paths to ensure the team understand the expectation.

Coach, mentor and develop team members in the technical area and equip them system thinking and risk based decision making capability. It's also to improve multi-functional impact and assessment.

Manage resource planning and workload balancing to support execution priorities and team sustainability.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_taiwan@micron.com.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.   

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

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