Project Manager, Disputes Onboarding
Marqeta · Warsaw, Poland · Risk Operations
About this role
Marqeta is hiring a mid-level Program Manager in the operations function based in Warsaw, Poland. The posting calls out experience with Jira.
- Role
- Program Manager
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Warsaw, Poland
- Department
- Risk Operations
More roles at Marqeta
Job description
from Marqeta careersAs Marqeta’s Project Manager, Disputes Onboarding you will work with first-class Disputes Project Management Team-a key team driving the customer experience at Marqeta. Team mission is to become an essential partner to our customers by delivering a seamless, high-impact onboarding experience. In this role, you’ll play a critical part in designing and implementing onboarding processes that set our partners up for success within Marqeta’s Disputes offerings. Your work will directly contribute to delivering a smooth, scalable, and delightful onboarding experience.
This role will be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!
What you will you’ll do- Create and manage project plans for onboarding new customers into Marqeta’s Disputes products and services.
- Lead project planning and deployment of new tools and features within the Disputes ecosystem.
- Coordinate with internal teams to monitor progress, track tasks, and communicate status updates.
- Support process development and documentation for both internal teams and customers.
- Identify areas for improvement and help optimize onboarding workflows.
- Manage multiple customer onboarding engagements simultaneously, responding to questions and resolving issues as they arise.
- Partner with Product and Customer Support Operations teams to troubleshoot challenges and improve internal handoffs.