Production Support Engineer II
Marqeta · Remote (United States) · Core Product
About this role
Marqeta is hiring a mid-level Site Reliability Engineer in the software engineering function as a remote position. The posting calls out experience with Python, Ruby, SQL, Jira.
- Role
- Site Reliability Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Department
- Core Product
More roles at Marqeta
Job description
from Marqeta careersAs Marqeta’s Production Support Engineer II, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes.
Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilize our offerings. As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team.
We work Flexible First. This role can be performed remotely in the United States, only in Pacific Time-zone.
The Impact You’ll Have
- Become a Marqeta product expert
- Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels