Account Manager II - RE- Expansion

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

## The Role

As an Account Manager II focused on RE Expansion within the Enterprise segment. You will be responsible for driving revenue growth across a defined Northern California territory by expanding relationships within existing accounts and identifying new opportunities within those accounts.

This role is centered on deepening customer partnerships, increasing share of wallet, and delivering tailored solutions that align to evolving business needs.

Success in this role requires a differentiated sales approach—someone who stands out from traditional sellers by leading with business value, bringing insight to every customer interaction, and proactively identifying opportunities others may miss. You will operate with a strategic, consultative mindset, positioning yourself as a trusted advisor rather than just a vendor. In this high-performance environment, ownership, curiosity, and the ability to think differently are critical to breaking through and winning in competitive enterprise accounts.

## Location and Schedule

* This position is a hybrid role, requiring 1–2 days per week in the Walnut Creek office
* Will require at least 25–50% of time conducting sales activities outside of the office
* This is a hybrid position; however, candidates must reside in Northern California

## The Main Responsibilities

* Drive expansion revenue across existing enterprise accounts in a defined territory
* Identify, develop, and close upsell and cross-sell opportunities aligned to customer needs
* Lead consultative sales conversations with insight and strategic challenge
* Build strategic account plans to grow and retain customers
* Develop relationships with key stakeholders and decision-makers
* Manage pipeline discipline, forecasting, and quota attainment
* Lead expansion sales cycles from discovery through close
* Partner with customer success, product, and technical teams
* Use customer and market insights to uncover new growth opportunities
* Engage directly with customers and prospects in the field
* Represent the organization professionally in the Northern California market

## What We Look For in a Candidate

Minimum

* Bachelor’s degree or equivalent experience
* 5–7+ years of experience in enterprise or solution-based sales
* Proven track record of achieving or exceeding sales targets
* Experience managing complex sales cycles within existing customer accounts
* Strong communication, presentation, and negotiation skills
* Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint)

Preferred

* Experience in telecommunications or technology-based consultative sales
* Familiarity with CRM tools such as Salesforce
* Strong ability to navigate and influence within large, matrixed organizations
* Established network within the Northern California enterprise market

## Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$72,368 - $96,487 in these states: CA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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Benefits

Bonus Structure

#LI-MR1

Requisition #: 342734

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.