SR LEAD TECHNICAL ACCOUNT MANAGER
Lumen Technologies · Singapore
About this role
Lumen Technologies is hiring a senior-level Account Manager in the sales function based in Singapore. The posting calls out experience with AWS, Azure, Networking, ITIL.
- Role
- Account Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Location
- Singapore
- Posted
- Feb 20, 2026
More roles at Lumen Technologies
Job description
from Lumen Technologies careersLumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
## The Role
The IT Service Delivery Manager is responsible for ensuring the consistent and high-quality delivery of a broad range of IT services to customers, including infrastructure, applications such as SAP, cloud environments, network solutions, and managed security services. This role oversees daily operations, maintains compliance with service level agreements (SLAs), and builds strong customer relationships by pinpointing service challenges and initiating continuous improvement efforts. Key duties include leading regular service reviews, coordinating cross-functional teams, and developing strategic improvement plans and projects within a 6 to 18-month timeframe.
## The Main Responsibilities