Manager, Workforce Management & Dialer Operations
LendingClub · Lehi, UT
About this role
LendingClub is hiring a manager-level Operations Manager based in Lehi, UT. The posting calls out experience with SQL, Data Analytics, Performance Optimization.
- Role
- Operations Manager
- Function
- operations
- Level
- manager
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Lehi, UT
- Posted
- Apr 30, 2026
More roles at LendingClub
Job description
from LendingClub careersCurrent Employees of LendingClub: Please apply via your internal Workday Account
LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About the Role
The Manager, Workforce Management & Dialer Operations is responsible for end-to-end planning, execution, and optimization of workforce strategy and dialer operations across LendingClub’s contact center environment. This role oversees capacity planning, scheduling, real-time execution, and dialing campaign strategy across voice and non-voice channels supporting Personal Loans, Auto Loans, and Banking products.This leader partners cross-functionally with Operations, Risk, Marketing, Finance, Recruitment, Training, and external providers to ensure staffing plans, contact strategies, and dialing campaigns are aligned to business goals, regulatory requirements, and customer experience expectations. The role combines analytical rigor, operational execution, and technology leadership to maximize efficiency, performance, and scalability.