Licensed Customer Experience Specialist (P&C)

Job description

We’re looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction.

This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writer.

During your day-to-day at Lemonade you’ll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You’ll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture.

In this role you’ll

• Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs

• Build customer confidence in our brand by showcasing a deep knowledge across our line of products

  This is an excerpt. Read the full job description on Lemonade careers →