Senior Customer Support Associate
Lattice · Remote (United States) · Customer Care
About this role
Lattice is hiring a junior-level Support Engineer in the services function as a remote position. The posting calls out experience with C, Jira. Compensation is listed at $58,500–$73,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- junior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Department
- Customer Care
More roles at Lattice
Job description
from Lattice careersThis is Customer Care at Lattice
The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our enterprise customers by providing a consultative approach to solve complex customer issues, while also building trust and relationships. You also act as a partner to our Customer Success teams, supporting their strategic efforts to foster product adoption by providing expert support in daily email and chat interactions.
The Senior Customer Support Associate is a proactive and compassionate go-getter. You have a strong foundation of product and process knowledge and will be an internal resource driving efficiency across the team. Successful team members take ownership supporting our customers, are genuinely curious about learning, employing, and sharing creative solutions, and act quickly to prioritize customer needs. They are passionate about providing our customers with the best experience possible while meeting them where they’re at with prompt replies, live zoom support, and solutions that work. The ideal candidate:
- Is a self starter dedicated to solving problems for our largest customers
- Recognizes how to prioritize based on customer urgency and size
- Works well with cross functional partners and appreciates the need for cross team collaboration to drive retention