Product Installation Engineer - ECI

Job description

from KLA careers

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Be the Face of KLA Technology at Our Customer Sites Worldwide

At KLA, our Product Installation Engineers (IEs) are the critical first connection between our customers and their new, highly advanced equipment. This role is instrumental in shaping the customer’s first—and lasting—impression of KLA products, services, and technical excellence.

As a Product Installation Engineer, you will lead the on‑time installation and qualification of complex capital equipment, ensuring smooth handoff, predictable cycle times, and a successful warranty start. You’ll represent KLA directly with customers, taking ownership of installation performance and customer satisfaction.

What You’ll Do:

• Install and qualify advanced KLA systems at customer sites globally, ensuring installations are completed on schedule and meet quality standards

• Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions

• Perform setup, alignment, calibration, and verification of highly complex semiconductor capital equipment

• Collaborate cross‑functionally with KLA regions, engineering, and customer teams to verify system performance and transfer tool ownership

• Provide clear status updates to all stakeholders throughout the installation process

• Complete installation documentation and administrative requirements accurately and on time

• Secure warranty sign‑off on newly installed tools

How You’ll Work:

• Operate independently while following documented procedures, exercising sound technical judgment within defined guidelines

• Work under guidance from managers and senior IEs, with increasing autonomy as experience grows

• Engage effectively in cross‑cultural and cross‑functional environments

• Extensive travel domestically and internationally to support customer installations worldwide

Minimum Qualifications

• Strong knowledge of electronics, optics, mechanical, electro‑mechanical, and electro‑optical systems

• Experience with high‑vacuum systems strongly preferred

• Comfort working with computer systems, operating systems, and networking (Windows, Unix, or similar environments)

• Proficient in Microsoft Office applications

• Excellent analytical, problem‑solving, and troubleshooting abilities

• Strong verbal, written, and interpersonal communication skills

• Highly self‑motivated, organized, and detail‑oriented

• Able to work effectively across cultures, functions, and geographies

• Domestic and International business trip are required

• Bachelor degree in mechanical, electrical engineering or equivalent

• 1–6 years of relevant industry experience preferred

• Fresh graduates with strong academic credentials and a keen interest are encouraged to apply and may be considered for entry-level positions.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.