Director of Business Development, KLA Services

Job description

from KLA careers

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

KLA Services, headquartered in Milpitas, CA, is a fully integrated global services organization encompassing service sales, marketing, spares supply chain, field operations, engineering, product training, and technical support. KLA Services partners across regions and business units to enable world-class system performance, maximize customer productivity, and deliver differentiated value through a flexible and increasingly outcome-based services portfolio.

The KLA Services Business Development team is seeking a highly strategic, customer-centric leader to own service sales and business development for a Tier 1 global account. In this role, you will serve as the primary global commercial leader and executive point of accountability, aligning headquarters, regional teams, and customer stakeholders to drive sustained growth, deepen strategic partnership, and deliver long-term value.

You will operate as the central orchestrator across a global, matrixed organization, ensuring alignment from strategy through execution, while building trusted, executive-level relationships within a complex customer environment.

Key Responsibilities

• Define and execute a multi-year global account strategy, aligning KLA Services capabilities with customer priorities to drive growth across core services, enhancements, and advanced system offerings.
• Own end-to-end commercial performance for the global account, including negotiation and closure of complex, multi-year service agreements, renewals, and expansions with a focus on value creation, margin expansion, and long-term partnership.
• Serve as the primary executive interface for the customer, building deep relationships across technical, operational, and executive stakeholders, and influencing investment decisions through differentiated value propositions.
• Lead global cross-functional alignment, partnering with regional account teams and internal stakeholders to ensure consistent strategy deployment, execution discipline, and achievement of financial and operational objectives.
• Drive strategic deal structuring and governance, ensuring alignment with finance, legal, and operational requirements while navigating complexity, managing risk, and enabling scalable execution.
• Shape and influence internal commercial strategy, acting as a trusted advisor to senior leadership by providing insights on customer needs, market dynamics, and business model evolution.
• Develop and institutionalize a comprehensive account growth roadmap, leveraging data-driven insights, competitive positioning, and long-term customer objectives to expand share of wallet and strengthen strategic alignment.

Preferred Qualifications

• 12+ years of leadership experience in semiconductor, capital equipment, or related industrial markets, with a demonstrated track record of driving global business growth and strategic account expansion.
• Proven executive-level sales leadership, including ownership of large, complex customer engagements, consistently delivering revenue growth, margin expansion, and multi-year contractual outcomes.
• Deep business and commercial acumen, with the ability to shape and execute global go-to-market strategies, influence customer investment decisions, and position value-based solutions aligned to customer outcomes.
• Broad cross-functional expertise spanning finance, legal, marketing, and operations, with experience structuring complex commercial agreements, risk management frameworks, and scalable business models.
• Executive presentation and communication skills, with the ability to influence C-level stakeholders internally and externally, and translate complex strategies into clear, compelling narratives.
• Advanced financial and strategic modeling capabilities, including scenario planning, deal structuring, and long-range business forecasting, with the ability to operate at both the detailed and executive levels.
• Exceptional leadership and influence skills, with a track record of aligning and mobilizing global, matrixed organizations to execute against ambiguous, high-impact objectives.
• Demonstrated success managing multi-layered customer and internal stakeholder hierarchies, including executive engagement, governance models, and escalation management.
• Expertise in modern sales methodologies and strategic account management frameworks, with the ability to institutionalize best practices across global teams.
• Bachelor’s degree required; MBA or equivalent executive experience strongly preferred.
• Global mindset with willingness to travel (10–25%), supporting international customer engagement, team leadership, and business development activities.

Minimum Qualifications

• Bachelor's Level Degree with a minimum of 12 years of relevant experience OR
• Master's Level Degree with a minimum of 10 years of relevant experience

Base Pay Range: $210,900.00 - $369,100.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

               

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.