Customer Service Operations Associate (Mandarin Speaker)

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.  

Order Management (Sales)

Order Acceptance and Order Entry:

• Ensure pricing and discounts are accurate in formal quotation
• Be updated on sales, marketing and promotion program and administer these accordingly
• Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

Order Management:

• Negotiate with Field/Customer and Division to establish committed delivery date.
• Proactively manage order to meet committed delivery date and any special delivery requirement.
• Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
This is an excerpt. Read the full job description on Keysight Technologies careers →