Customer Service Operations Associate (Japanese Speaker)

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities
• Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions.
• Manage service order closure.
• Understand customer needs and take ownership for customer satisfaction in assigned area.
• Trigger customer billings timely and in accordance with defined policy and standards.
• Perform error correction to clear all the stuck orders

• Bachelor Degree or University Degree or equivalent.
• Proficient in English and Japanese language is a must to serve Japan customers/clients.
• Capability to handle multiple tasks and responsibilities.
• Ability to work in a fast-paced environment
• Usage of standard approaches to simple problem resolution
• Basic escalation management skills
• Basic IT /technology knowledge

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***