Customer Service Coordinator

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
• Foster and maintain close working relationship with Sales Field Partners
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
• Collaborate and assist with specific teams to ensure efficient quote and order processing
• Resolves problems by applying established policies, procedures, and tactics.

• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
This is an excerpt. Read the full job description on Keysight Technologies careers →