Services/Support Coordinator

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• WO# tracking (and manual customer experience tracking): key contributor to accurately tracking work orders and troubleshooting issues to ensure a smooth customer experience.
• Local PUD in Santa Clara for benchtop equipment and/or loaner units from customer site: consistently manage and execute all local pick-ups and deliveries, ensuring timely and secure transport of critical equipment.
• Loaner utilization tracking in real time: participation in assisting in real-time tracking significantly aids in optimizing the use of valuable loaner units.
• Calibration Certificates updates utilizing tools: regularly performs updates to essential calibration certificates, which is crucial for compliance and accuracy.
• Contacting Customers for scheduling: actively engage in contacting customers for scheduling, demonstrating strong communication and organizational skills within the team.
This is an excerpt. Read the full job description on Keysight Technologies careers →