Customer Master Data Representative
Keysight Technologies · Barcelona, Spain · Customer Service
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in ERP and CRM systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management, and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership of customer data standards for all Keysight customers and partners worldwide across the business.
- Create and update customer records based on users' requests using several corporate systems/BI tools
- Validate information using specific tools/processes. Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirements.
- Be proactive in identifying/correcting invalid/incorrect customer information based on reports
- Identify ideas/ways to perform cleanup more effectively and efficiently through formulas, reports, analysis
- Be in direct contact with our global Customer Contact Centers (and other departments)
- Contribute with ideas on data quality initiatives through researches, analysis, reports, and presentations
- Participate in projects involving the team and other departments, with the ultimate goal of improving the quality of our customer database, process improvement, automations, etc.
- Elaborate and Prepare monthly/quarterly reports
Qualifications
- Fluency in English is essential. Proficiency in an additional language — ideally Chinese, Japanese, Vietnamese, or Korean — is highly valued. Knowledge of French or German would be an advantage.
- Bachelor's or Master's Degree or University Degree or equivalent.
- At least 2 years of relevant experience in Customer Services / Administration / Marketing / IT
- Experience in administration using corporate systems/applications
- Creative and goal-oriented thinking
- Knowledge of MS OFFICE (intermediate/advanced Excel skills - formulas / macros)
- Good communication skills
- Accuracy and quality oriented
- Proactive
- Basic programming skills will be highly considered
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***