Service Tech Coordinator

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. 

You will be responsible for internal and external customer satisfaction through effective communication, innovation, and hands‑on technical problem‑solving. In this on‑site role at the Roseville Service Center, you will provide hardware and software support for a wide range of Keysight instruments. Within your area of expertise, you will clarify issues, analyze root causes, develop solutions, and implement corrective actions while partnering closely with field staff and customers.  

What You’ll Do (Key Responsibilities)

• Diagnose and repair Keysight electronic instruments, including oscilloscopes, high‑performance bit error ratio testers (BERTs), signal sources/generators, and spectrum analyzers.
• Perform calibrations and verifications to documented procedures; adjust, align, and validate performance to specification; complete calibration records and certificates accurately.
• Own customer satisfaction for assigned units by communicating status, setting clear expectations on turnaround, and closing the loop with high‑quality documentation.
• Troubleshoot to component/module level using schematics, block diagrams, service notes, test plans, and diagnostic software.
• Use Keysight systems and tools (e.g., lab test stations, quality records, service/repair and calibration applications) to document work, parts usage, and results.  
This is an excerpt. Read the full job description on Keysight Technologies careers →