Staff Product Engineer, AI
Intercom · Berlin, Germany · AI Group
About this role
Intercom is hiring a staff-level Manufacturing Engineer in the operations function based in Berlin, Germany. The posting calls out experience with Python, JavaScript, Ruby, Rails.
- Role
- Manufacturing Engineer
- Function
- operations
- Level
- staff
- Track
- Tech leadership
- Employment
- Full-time
- Location
- Berlin, Germany
- Department
- AI Group
More roles at Intercom
Job description
from Intercom careersFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We’re looking for Staff Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.