Customer Success Manager

Job description

Job Overview In this role, you’ll act as the primary strategic partner for assigned customers, driving adoption and measurable outcomes through the iCIMS Talent Cloud. Using Gainsight and analytics, you’ll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You’ll serve as the customer advocate while collaborating cross-functionally to deliver a consistent and high-quality customer experience. About Us iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com. Responsibilities Complete advanced product and industry training to build deep…