Engineer, Cloud Operations

Job description

Job Overview The NOC Engineer will be responsible for monitoring, maintaining, and operating applications, batch processes, network, and infrastructure components. This hands-on technical role ensures high availability (99.9%–99.99%) and supports timely resolution of incidents or technical escalations to meet established SLAs. The position focuses on delivering operational excellence and reliability within automated cloud environments that power iCIMS products. The Network Operations Center (NOC), a key part of iCIMS Technical Operations, is dedicated to monitoring applications and infrastructure to deliver an exceptional customer experience. The team ensures optimal performance by validating availability, coordinating cross-functional event responses, and communicating any customer-impacting incidents. Additionally, the NOC analyzes key performance indicators (KPIs) to forecast future trends and provide initial recommendations to the engineering team. The Engineer, NOC reports to the NOC Manager, will be responsible for maintaining the functionality of applications, batch processes, network, and infrastructure components. This role ensures maximum availability (99.9%–99.99%) and drives timely resolution of incidents or technical escalations to meet established SLAs. About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight,…