Manager, Technical Support
iCIMS · Hyderabad, India · Technical Support
About this role
iCIMS is hiring a manager-level Engineering Manager in the software engineering function based in Hyderabad, India. The posting calls out experience with SaaS.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Location
- Hyderabad, India
- Department
- Technical Support
- Posted
- May 12, 2026
More roles at iCIMS
Job description
from iCIMS careersJob Overview The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support. About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Develop and grow a team of Support Engineers to deliver world class customer service. Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. Develop and…