Director, CX and Professional Services

Job description

Job Overview The Director, Customer Success Professional Services (LatAm) is responsible for leading regional Customer Success, Support, and Implementation teams to deliver exceptional customer outcomes and scalable service excellence. This role owns the end‑to‑end post‑sales experience for the LatAm region, ensuring customers achieve strong adoption, measurable value, and long‑term partnership. As a senior leader, this role partners closely with global leadership to align regional execution with enterprise strategy while tailoring delivery models to meet local market needs. The Director plays a critical role in shaping regional operations, influencing global process design, and driving business outcomes tied to retention, growth, and customer satisfaction. About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Customer Experience Delivery Excellence : Lead and develop…