ServiceNow Business Process Consultant
IBM · Multiple Cities · Consulting
About this role
IBM is hiring a mid-level Professional Services Consultant based in Multiple Cities. The posting calls out experience with HTML/CSS, ServiceNow, Encryption, ITIL.
- Role
- Professional Services Consultant
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Multiple Cities
- Department
- Consulting
- Posted
- Apr 8, 2026
More roles at IBM
Job description
from IBM careersIntroduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation, possessing expertise in both business and technical skills related to specific ServiceNow modules, as well as service management and ITIL processes. You will lead the team in building a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing. Your primary responsibilities will include:
- Lead ServiceNow Strategy Development: Develop a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing.