About this role

IBM is hiring a junior-level Business Analyst in the operations function based in Gurugram, IN. The posting calls out experience with Agile.

Role: Business Analyst
Function: operations
Level: junior
Track: Individual contributor
Employment: Full-time
Location: Gurugram, IN
Department: Enterprise Operations

Job description

from IBM careers

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Your role and responsibilities

As a Process Associate – Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.

Your primary responsibilities include:

· Coordinate activities associated with Order management

· Recognize potential threats and suggest suitable actions

· Adhere to SLAs and timelines