QA / Trainer (RPO)

Job description

from IBM careers

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

The QA / Trainer is responsible for ensuring service quality and capability development across Talent Acquisition Operations. This role combines transaction quality assurance with training design, delivery, and continuous improvement to drive performance, compliance, and client satisfaction.

You will monitor recruitment transactions, provide actionable feedback, and design targeted learning interventions to close performance gaps. You will also manage training initiatives, support transitions, and partner with stakeholders to maintain consistent service standards.

Key Responsibilities:  

Quality Analyst

•    Monitors process owners’ performance daily by evaluating transactions based on IBM’s and client’s goals and expectations.  

•    Provides feedback to Process Owners on quality of service to ensure proper procedures, and compliance expectations are being followed and met.