Technical Support Professional

IBM · Pune, IN · Security

mid services Support Engineer ic

About this role

IBM is hiring a mid-level Support Engineer in the services function based in Pune, IN. The posting calls out experience with Java, HTML/CSS, Kubernetes, PostgreSQL.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Pune, IN
Department
Security

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Job description

from IBM careers

Introduction

We are looking for an experienced Technical Support Engineer (Part of Global Product Support Team). The responsibility will be to work directly with IBM Verify Governance customers to troubleshoot and resolve complex technical issues  and interface with Product Engineering team.

Your role and responsibilities

  • Provide technical support to IBM Verify Governance customers.
  • Identity, troubleshoot and resolve complex technical issues and resolve.
  • Interface with Product Engineering team.
  • Ready to work 24*7 on call support as well as weekend support on rotation basis.
  • Document technical issues and work with engineering team to provide defect fixes.

Required technical and professional expertise

  • Hands-on experience with IBM Identity Manager, IBM Directory Integrator, IBM Directory Server, IBM Verify Governance
  • Familiarity with identity management concepts, Identity lifecycle, governance, certification campaigns, segregation of duties, reporting and auditing, zero trust architecture
  • Demonstrable knowledge in integrating Active directory, SAP, Salesforce and other systems for provisioning , reconciliation, access reviews.
  • Familiarity with LDAP, Database(IBM Db2,Oracle, MSSQL, Postgres)
  • Knowledge of Java Programming Language along with Application Server like IBM WebSphere, IBM Liberty, Tomcat, JBoss
  • Networking, OS(windows, Linux) and Kubernetes (OpenShift),HTTP,HTML,CSS
  • Experience in troubleshooting HTTP issues
  • Knowledge of SAML,OIDC,SSL/TLS
  • Familiarity with an identity management systems like IBM, Oracle, Ping, Okta, SailPoint, Saviynt
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