senior Professional Services Consultant ic · Posted May 19, 2026

About this role

IBM is hiring a senior-level Professional Services Consultant based in Multiple Cities. The posting calls out experience with ServiceNow.

Role
Professional Services Consultant
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Multiple Cities
Department
Consulting
Posted
May 19, 2026

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Job description

from IBM careers

Introduction


Public sector workforce transformation is no longer just about implementing new systems. It is about helping government organizations redesign how work gets done in an era shaped by AI, workforce disruption, rising service expectations, and increasing pressure to do more with less.

At IBM, we help State and Local Government clients modernize the workforce foundations that support mission delivery — from HR operating models and business processes to HR Business Applications, employee experience, service delivery, and skills transformation.

As a Senior Managing Consultant, you will work at the intersection of strategy, workforce transformation, organizational change, and modern HR technology. You will help public sector clients solve complex workforce challenges while ensuring transformation is practical, trusted, and built to last.

You will also bring IBM’s Client Zero experience into this work — applying lessons from IBM’s own workforce and HR transformation journey, including the use of AI, automation, digital assistants, and new ways of working, to help clients modernize with greater confidence and credibility.

What You’ll Do

  • Lead and support HR and workforce transformation initiatives for State and Local Government clients 
  • Help clients modernize across: 
    • HR operating model and service delivery 
    • HR Business Applications 
    • business process redesign 
    • This is an excerpt. Read the full job description on IBM careers →
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