French Customer Support Specialist

Job description

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat, and web solving product-related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their business. Through working closely with your team, you will help build a positive, inclusive, and psychologically safe environment, accepting of all differences that makes HubSpot Support a diverse and unique place to work.

We're a hybrid team. For this role, you have the flexibility to choose where you work: full-time in our Dublin office, in a hybrid arrangement, or fully remote from anywhere in Ireland

In this role, you will:

• Apply business acumen to our customer situations to proactively identify challenges and opportunities
• Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
• Utilize the full potential of support resources and tools independently, and make sense of new and technical information
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time
This is an excerpt. Read the full job description on HubSpot careers →