Product Support Manager, Pre-Launch User Testing Gemini App
Google · Boulder, CO
About this role
Google is hiring a manager-level Support Engineer in the services function based in Boulder, CO. Compensation is listed at $114,000–$163,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- manager
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Boulder, CO
- Posted
- May 5, 2026
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Job description
from Google careersIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Product Support Manager for Pre-Launch User Testing on our gTech Users and Products (gUP) Gemini App team, you will lead critical testing programs that shape the future of AI technology. You will manage various pre-launch user testing programs, including Trusted Testers and Dogfood (internal Googler testing) programs.
You will ensure that the Gemini App meets the highest standards of quality, safety, and user satisfaction before reaching the public. You will bridge the gap between users and product development, synthesizing feedback into insights for Product Management and Engineering.