Strategy and Operations Senior Associate, gTech GTM

Job description

gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical excellence to formulate and deliver strategies. Using core capabilities like strategy, analytics, and communications, we empower gTech to do amazing things to land the present, and build for the future.

The Central gTech Strategy and Operations organization focuses on the most critical and influential cross-gTech initiatives, ensures cross-functional alignment of goals and execution, provides business critical insights using analytics, and helps teams across gTech drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level organizational priorities with strong day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

In this role, you will drive solutions to complex, ambiguous, and high-visibility business problems and opportunities for gTech, ranging from AI automation to the future of customer experience. You will influence the goal setting, help transform early stage ideas into future-growth initiatives, and manage operations to ensure a strong landing that drives measurable impact.

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Responsibilities

• Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, and organizational initiatives.
• Define, launch, and drive strategic and analytical initiatives to improve customer experience, internal  and external processes, and operations.
• Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
  
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, and key organizational metrics.
• Identify gaps and propose changes to existing policy, systems, and process frameworks to develop scalable solutions and manage risks.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
• 2 years of experience working with executive stakeholders, developing business strategies, or managing cross-functional initiatives.
  
  
  

Preferred qualifications:

• Master's degree, MBA, or other advanced degree in a business or technical field.
• Experience in business operations, service operations, customer support operations, or the online media industry.
• Experience designing processes and implementing cross-functional strategic projects to solve business problems.
• Experience structuring strategic analysis and messaging using spreadsheets and presentations.
• Experience implementing strategic and large-scale operational initiatives in a change-oriented, fast-paced environment.