UX Researcher, YouTube Trust and Safety

Job description

from Google careers

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

Ensure YouTube is a safe and healthy place for its community to discover, share, and participate. As a UX Researcher on the YouTube Trust & Safety (T&S) team, you will be responsible for conducting and advocating for research insights to improve creators’ policy experience and increase user safety on the platform. In this highly complex and cross-functional space, you will address challenges ranging from improving user policy experience and education to preventing unsafe behavior and improving scale-based enforcement solutions.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $132000 - $190000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Scope and lead end-to-end user research programs using various methodologies, including usability evaluations, in-depth interviews, surveys, and co-design.
• Understand complex business and user needs within the Trust and Safety operating environment to improve creator experiences and user safety.
• Translate research insights and recommendations into opportunities to inform product strategy, roadmap development, implementation, and launch.
• Collaborate closely with Research Leads, User Experience Designers, Product Managers, and Engineers to make strategic experience trade-offs.
• Organize workshops and brainstorming sessions to align cross-functional teams on core problems and prioritize future solution landscapes.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related fields.
• 3 years of experience working with senior leadership (e.g., Director level and above).
• 2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
• Experience facilitating workshops or design sprints and driving alignment or consensus across cross-functional partners.
• Experience with quantitative research methods, statistical analysis, or conducting research on social/online platforms.