Billing Specialist, gTech Ads Customer Experience

Job description

from Google careers

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €90000 - €92500 (EUR) + 15% bonus target + equity + benefits
Poland: zł248000 - zł255000 (PLN) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
  
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible non standard working hours in line with customer requirements.

Preferred qualifications:

• Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
• Experience using insights from data to influence business decisions.
• Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
• Policy or billing knowledge is preferred.
• Excellent communication, organizational, customer service, and problem-solving skills.