Technical Account Manager, Google Cloud Consulting

Job description

In this role, you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will also manage the delivery of Cloud consulting engagements to drive customer adoption of Google Cloud services. You will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development, and lead across multiple work streams and teams to maintain customer momentum.
  
• Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partner with support, engineers, and Site Reliability Engineers (SREs) to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
  
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
  

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience in supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• Experience in translating business requirements into technological solutions and working with customers in the retail industry.
• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience in application or workload migration to public cloud providers.
• Experience in collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Knowledge of Information Technology (IT) operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem-solving, and client management skills.