Customer Reliability Engineer III

Job description

from GitHub careers

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United Kingdom

Overview

GitHub is growing its Customer Success & Support team and we're seeking experienced professionals to elevate our technical customer support efforts.  As a Customer Reliability Engineer III, you will efficiently manage and resolve customer issues and act as a liaison between customers and the engineering team. The ideal candidate will drive transformative customer experiences, ensuring long-term satisfaction and loyalty while fostering innovation and collaboration across teams.

 

This role may require working non-standard working hours, including weekends and holidays on-call as part of a team-wide rotation.

Responsibilities

• Work with assigned customers via support tickets and/or real-time interaction (phone/screen sharing) to solve technical issues related to their usage of GitHub products often involving Linux servers, source code, and web application issues.
• Act as a single point of contact for technical issues with ability to troubleshoot and resolve complex issues independently.
• Collaborate with the Support and Engineering teams to resolve product issues requiring code changes.
This is an excerpt. Read the full job description on GitHub careers →