AI Transformation Engagement Lead
Genesys · Sao Paulo, Brazil
About this role
Genesys is hiring a senior-level Professional Services Consultant based in Sao Paulo, Brazil. The posting calls out experience with NLP, Data Visualization, Machine Learning, SaaS.
- Role
- Professional Services Consultant
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sao Paulo, Brazil
- Posted
- May 18, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Core to our vision around Experience as a Service is building trust with and providing guidance to our customers and partners. As an AI Transformation Engagement Lead, Agentic AI Orchestrator, you will play a pivotal role in shaping and executing AI strategies for Genesys customers, helping them transform customer and employee experiences through AI-driven innovations.