Staff Platform Engineer – Enterprise Collaboration and Tools

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary 

The Staff Platform Engineer – Enterprise Collaboration and Tools is a senior individual contributor responsible for the technical ownership, architectural direction, reliability maturity, and strategic evolution of enterprise collaboration platforms and core enterprise SaaS tools. 
 
This role serves as the enterprise subject matter expert for Microsoft Teams, Zoom, and related collaboration services while also providing senior-level engineering leadership across enterprise productivity platforms including Atlassian, Microsoft Power Platform, and related SaaS ecosystems. 
 
Operating at a P4 Staff level, this role defines platform standards, influences cross-functional architecture decisions, drives automation and reliability improvements, and delivers durable enterprise-scale solutions without direct people management responsibility.