Senior Forward Deployed Engineer
Genesys · Sydney, Australia
About this role
Genesys is hiring a senior-level Field Engineer in the software engineering function based in Sydney, Australia. The posting calls out experience with SQL, REST APIs, AWS, GCP.
- Role
- Field Engineer
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sydney, Australia
- Posted
- May 8, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Forward Deployed Engineer (FDE) - Australia or New Zealand
This role opens up opportunities for candidates based in Australia or New Zealand.
As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.
You will partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalise Genesys AI solutions that drive measurable improvements in customer experience and business performance. At Genesys, we’re transforming how organisations connect with their customers through empathy, collaboration, and innovation.