Technical Account Manager - Tokyo

Fortinet · Tokyo, Japan · Technical Account

mid sales Account Manager ic · Posted May 22, 2026

About this role

Fortinet is hiring a mid-level Account Manager in the sales function based in Tokyo, Japan. The posting calls out experience with Networking, Security.

Role
Account Manager
Function
sales
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Tokyo, Japan
Department
Technical Account
Posted
May 22, 2026

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Job description

from Fortinet careers

Location: Japan (Tokyo)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.

As a Technical Account Manager, you will:

  • Collect, analyze and change recommendations of configuration information. 
  • Collect and analyze customer network information. 
  • Collect and analyze packet trace information. 
  • Recommend actions based on analysis. 
  • Educate customers (gaps in networking, product knowledge etc.).
  • Provide installation and configuration assistance.
  • Reproduce customer environments on lab equipment.
  • Follow up technical cases and manage the right expectation until the closure of the cases.
  • Conduct weekly status conference calls with customers to report status of open issues and projects. 
  • Conduct quarterly site visits for your managed accounts. 
  • Develop best practice deployment and troubleshooting methodology documentation. 
  • Analyze support request, complete the requests for information and documentation.
  • Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

This is an excerpt. Read the full job description on Fortinet careers →
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