Technical Account Manager-Strong SecOPS background

Job description

Would you like to join the global leader and innovator in broad range of cybersecurity solutions? Are you passionate about helping strategic customers elevate their security operations? As the cybersecurity landscape evolves, so do our customers’ needs. Fortinet is expanding its Advanced Support (AS) team is looking for a Technical Account Manager (TAM) with a strong SecOPS background to support our growing base of SOC-focused Fortinet customers.

This role is ideal for experienced SecOps Specialists ready to take on broader responsibilities, influencing customer success from a strategic, post-sales vantage point. Your dual expertise in Security Operations and Network Security will be key to enabling customer adoption of Fortinet’s SecOps offerings—delivering operational excellence and proactive guidance.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products and technologies, then come and join our team.

Key Responsibilities

Client Relationship Management

• Establish deep, trusted relationships with SOC managers, CISOs, and blue team leads.
• Understand customer-specific SecOPS objectives and deliver strategic guidance aligned to them.
• Lead regular technical reviews and roadmap sessions focused on security maturity progression.

Technical Support and Escalation

• Serve as the primary technical advisor for customers leveraging Fortinet’s FortiSIEM, FortiSOAR, FortiAnalyzer, and EDR/XDR platforms.
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