Technical Support Engineer
Fortinet · Frankfurt, Germany · Technical Support
About this role
Fortinet is hiring a mid-level Support Engineer in the services function based in Frankfurt, Germany. The posting calls out experience with AWS, GCP, Networking, Security.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Frankfurt, Germany
- Department
- Technical Support
- Posted
- Oct 22, 2025
More roles at Fortinet
Job description
from Fortinet careersThis is an office-based role in one of our offices in:
Kelsterbach, Germany / Prague, Czech Republic / Guadalajara, Spain
Who we are.
Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence, with offices and partners in over 100 countries around the world and employ more than 12,000 people worldwide.
Why we need you.
We are currently seeking an experienced Technical Support Engineer to join our team supporting Fortinet’s flagship product – FortiGate. You will provide support to our customers and partners and provide a consistently excellent standard of customer assistance and service.
Through strong technical skills and product knowledge, the Support team works to resolve cases raised by effective troubleshooting, research, and testing or for more complex issues work directly with back-line and development teams.
What you will be doing.
- Work as part of a team to provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
- Run real-time troubleshooting sessions with partners/customers.
- Test and reproduce partner/customer issues in the Laboratory.