IT Helpdesk Specialist
Fortinet · Burnaby, Canada · IT Help Desk
mid
operations
IT Engineer
ic
1+ yrs Bachelor's
· Posted Jun 17, 2025
$65,000 – $80,000
USD per year
Skills
About this role
Fortinet is hiring a mid-level IT Engineer in the operations function based in Burnaby, Canada. The posting calls out experience with Linux, Encryption, ITIL and roughly 1+ years of relevant work. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $65,000–$80,000 per year.
- Role
- IT Engineer
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Burnaby, Canada
- Experience
- 1+ years
- Education
- Bachelor's degree
- Department
- IT Help Desk
- Posted
- Jun 17, 2025
AI Summary
IT Specialist providing technical support for network administration, system troubleshooting, and hardware/software maintenance. Requires 1+ years IT support experience with expertise in Windows AD, Mac OS, Linux, disk encryption, and networking concepts (LANs, WANs, DNS, DHCP, VPNs).
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Job description
from Fortinet careersJoin the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks!
Job Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, through ticket system or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
Job Experience Required:
- 1+ years in overall IT support experience
- Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
- Ability to multi-task in a dynamic environment with changing priorities
- Support experience for Windows AD, Windows, Mac OS, and Linux
- Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
- Team/results-oriented, flexible, proactive, self-starter
- Strong communication skills, both written and verbal, and organization skills
- Excellent customer service skills
This is an excerpt. Read the full job description on Fortinet careers →